How are you licensing Commerce Server?
We license a single edition equivalent to Microsoft Commerce Server Enterprise Edition. Licenses will be available on a per server subscription basis, with a minimum 3-year subscription term. A server is defined as a real or virtual operating system instance in which the software is installed, irrespective of processor cores or sockets. Our Commerce Server subscription includes the current release, upgrades, patches and access to support.
What discounts will be available?
Discounts may be available for select customers based on quantity of licenses purchased. Please contact us for more details.
How can developers test code?
Provided that at least one subscription license is held and active, a license-holder will receive an organization-wide license to use the software for the purposes of developing and testing code only. All other scenarios require a full subscription license (e.g. – content management, line-of-business interface, failover, etc.).
Which computers in my solution require a Commerce Server license?
Simply put, any computer on which Commerce Server is installed requires a license. There are three scenarios in which a license is not required:
1. Development - Any operating system instance where usage of the licensed program is restricted to designing, developing, or validating code and to which no actual end users are connected or (slated-for) production data is stored.
2. Cold Failover - Any operating system instance that is powered off and will only be brought online in the event of another operating system instance's complete failure.
3. Webservice based Applications - Any operating system instance where the licensed program is not installed (other than copies of files as noted in the REDIST.txt) but applications are provisioned that connect to a licensed operating system instance over supported Web service protocols.
How does licensing work in a virtual machine environment?
Virtual Machine Hosting – Microsoft currently offers programs whereupon the number of physical processors in a base server can be licensed on a per processor basis, and an unlimited number of virtual machines can then be run on that base server. We will match this program by charging the standard server subscription license price on a per processor-basis for hosting virtual machines only. Alternatively, customers can simply purchase a subscription per virtual machine dependent on what makes more business sense.
In other words, in a virtual machine only environment – the number of license subscriptions is capped at the number of base physical hardware processors or virtual machines instantiated, whichever is lower.
How do I evaluate Commerce Server?
If you wish to evaluate Commerce Server 2009 R2 or Commerce Server 10, we can make an evaluation licence available to you on request. Please contact us through the website form.
What support is available?
All subscription license holder are entitled to support user assistance, troubleshooting, and bug fixes). Dedicated support plans with enhanced SLAs up to 24x7x365 with committed incident resolution times are available. These services are provided directly by commmerceserver.net. We can also provide support for Microsoft-released versions of Commerce Server, once outside of the Microsoft support lifecycle. Please see http://support.microsoft.com/lifecycle/ and search for Commerce Server for details on what support is available from Microsoft.
What offers are there to transition licenses from Microsoft to commerceserver.net?
Current holders of Software Assurance on any version of Commerce Server from Microsoft as of Microsoft’s FY12 will receive one year of free subscription licenses from commmerceserver.net, effective July 1, 2012 through July 1, 2013. The exchange rate of Microsoft to commmerceserver.net licenses will be 2 socket licenses of Microsoft Commerce Server (either Standard or Enterprise) exchanged for 1 server license of Commerce Server from commmerceserver.net.
What happens to Microsoft Licensing discounts when switching from Microsoft to commerceserver.net?
In general, we are able to offer comparable discounts to Microsoft based upon quantity of licenses purchased, and these will be negotiated directly with customers.
Please explain the rationale behind the new licensing model, including the switch to a single edition.
In an effort to simplify licensing and move towards utility-based pricing while setting the stage for future utility / cloud computing models, a subscription model was chosen using a per server basis. Pricing was set based upon converting the existing Microsoft License + Software Assurance prices given standard configurations of 2 sockets per server. In typical scenarios, this ensures that customers are not paying more for the same configuration than they would have with Microsoft – and in many cases will see a significant discount of leveraging multi-socket servers. Given that most customers purchased Enterprise Edition of Commerce Server from Microsoft and the fact that the limitations inherent in Standard Edition do not make sense for most customers today, a switch to a single edition was made. Our pricing has been set nominally higher than Standard Edition and at a significant discount over Enterprise Edition from Microsoft to ensure that most customers see an overall lower total cost of ownership from standard Microsoft pricing. Special accommodations have been made for common edge cases, as noted within this section.
Please explain the rationale behind the new support model.
We have attempted to mirror Microsoft’s support options for both direct Web response support and Premier support one-for-one to facilitate ease of transition from existing support models.
How often will you be shipping new versions?
Our roadmap plots a path for us to release new versions with significant new features yearly. These are our major releases. Periodically between major releases, we may release compatibility or bug fix releases at our discretion. All subscription holders are entitled to download and install any release they choose, however we will indicate which are recommended releases.
Will Commerce Server stop functioning at any point in the future?
Commerce Server will continue to function to meet customer needs as long as it continues to be provisioned according to the documented system requirements.
How does the TCO compare between Commerce Server from Microsoft and Commerce Server from commerceserver.net?
At retail list price, a typical Microsoft deal for Commerce Server was structured as follows:
- Retail price of $20,218 per processor
- Assumption: 2 processors in a server
- Software assurance at $5,054.50 per year per processor
- Total 3-year TCO for 2-processor server: $70,762.98
version can be licensed at $12,000 per year, per server for a total 3-year TCO of $36,000, representing an almost 50% discount.